THE ROLE AND PERFORMANCE OF PRIVATE AND PUBLIC SECTOR BANKS ON CUSTOMER SATISFACTION
Dr. Manju Shree Raman (Corresponding Author)
Professor-Department of Management,
College of Business & Economics,
Debre Tabor University, Ethiopia, Africa
Dr. Indrajit Goswami
Professor-HR & OB Areas, Director-QAA, Universal Business School, Karjat, Maharashtra
Dr. Joseph Varghese
Assistant Professor, Department of Management, Yuvakshetra Institute of Management Studies, Mundur, Palakkad, Kerala
Dr.D.Venkatesh
Assistant Professor of Commerce, Dept. of B S & H, Sree Vidyaniketan Engineering College, Tirupati
Dr.N.Alamelu Sathyabama
Assistant Professor, Department of Accounting Finance, Dwaraka Doss Goverdhan Doss Vaishnav college ( Autonomous), Arumbakkam, Chennai
Dr.Saira Khatoon
Assistant Professor, Department of Management Studies, Madanapalle Institute of Technology & Science, Madanapalle, Andhra Pradesh
Abstract
In order to assess customer satisfaction with banking services provided by private and public sector banks in Bangalore urban district, the study looks at the customer’s expectations for service quality. It also assesses how satisfied customers are with the level of service they receive from these institutions and makes a distinction between their expectations and their satisfaction. South Indian bank, Karnataka bank, ICICI customer are selected, simple convenient random sampling was used as the sampling technique. Descriptive research was incorporated into the study, and dimensions were applied to examine the relationship between service quality and customer satisfaction in government and private sector banks.
Key Words: Private Banks, Public Banks, Governments, Growth, Banking, Customer Satisfaction.